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Terms and Conditions

Terms and Conditions

How to buy

ORDERING GOODS

Ordering goods in our online shop www.hokej-karty.cz is very easy. No customer registration is required when ordering, just filling in the usual details that are necessary in terms of shipping and contacting the customer. If the customer finds it convenient to register in our online shop, he/she will receive a number of advantages in the future - see terms and conditions.

  1. The Seller will deliver the goods on the basis of a duly executed and complete electronic order and customer specification, which is done by filling in the form on the Seller's website, exceptionally, an order on the same form sent by e-mail is admissible. Please note that if the customer is buying on cash on delivery for the first time, it is first necessary to verify the identity from our side by telephone. If the phone number is invalid or the ordering party cannot be reached and does not contact the seller back, the goods will not be dispatched.
  2. Those customers who register at www.hokej-karty.cz  will be added to the list of registered customers. The Seller reserves the right to provide registered customers with advantages over non-registered customers, such as offers of products at a discounted price in the form of discount cards, free subscriptions above a certain quantity, gift vouchers, etc., the registered customers will be informed of the current offer on the Internet portal www.hokej-karty.cz  or via email offers.
  3. Registered customers will be sent commercial communications by electronic means in accordance with Act No. 480/2004 Coll. on Certain Services, for which the customer gives explicit consent by registering on the website www.hokej-karty.cz, which can be revoked at any time thereafter by sending an email message to the contact email address info@hokej-karty.cz.
  4. The validity of the electronic order is subject to the completion of all the data and requirements prescribed by the form. The order is a draft purchase contract. The order will always be confirmed to the customer's email address specified in the order within a few hours after it has been sent, and the purchase contract is formed by confirming the order.
  5. Depending on the nature of the transaction (quantity of goods, price, distance, etc.), the Seller is entitled to ask the Buyer to authorise the order in an appropriate manner, e.g. by telephone or in writing. If the Buyer refuses to authorise the order in the requested manner, the order shall be deemed invalid.
  6. The Seller has the right to refuse delivery of the goods if the Buyer has not fulfilled his obligation to take delivery of the goods or to pay the purchase price.
  7. The minimum order in the online store www.hokej-karty.cz  is 50,- CZK including VAT, excluding shipping. Lower orders are not possible by phone or email.
  8. Sales promotions - there are regular sales promotions. We always recommend that you read the exact wording in the text of the promotion. Unless otherwise stated, the promotion is valid for all customers (in some cases only for registered customers, always stated in the description) and each customer can only use it once. Any promotion does not apply to customers who have not paid for their order with us or have not received their order on delivery.
     

METHOD OF DELIVERY OF GOODS

  1. Goods that are in stock are dispatched within 1 working day of receipt of the order via the Czech Post by registered mail with delivery within 4 working days of dispatch, then by registered letter on delivery, or by prepayment by registered letter and also by DPD, which has the usual delivery of goods in the Czech Republic within 24 hours, or by Zásilkovna, which delivers the delivery of goods in the Czech Republic within 24 hours. Products that are not available in the Czech Republic are dispatched within 2 to 4 weeks by Czech Post or by DPD and Zásilkovna.
  2. The goods will be delivered to the billing or delivery address, if this is specified in the order.
  3. The customer is informed about the dispatch of the goods by e-mail.
  4. Delivery will take place on working days during normal working hours by Czech Post, DPD or Zásilkovna to the address specified in the order.
     

RECEIVING GOODS

  1. The customer or recipient of the goods is obliged to check the integrity of the packaging and whether the shipment shows any obvious signs of damage.
  2. The customer should, in his own interest, check the accuracy of the goods delivered and in case of discrepancies immediately inform the operator of the online store www.hokej-karty.cz.
     

PACKAGING AND TRANSPORTATION COSTS IN THE CZECH REPUBLIC (Postage)

See Article VII (below).

For complete information, we recommend that you read the terms and conditions of the online shop www.hokej-karty.cz.

General terms and conditions for purchases in the online shop www.hokej-karty.cz.

Our sole and continuing commitment is to provide quality service and delivery of hockey cards, accessories, boxes, packs and everything else in our range. At www.hokej-karty.cz we currently stock a full range of top quality products from companies such as Upper Deck, Panini, Pacific, In the Game, McFarlane, Ultra Pro, BCW and more. And we are constantly adapting to your daily requirements.

Only qualified staff with sales experience take care of our e-shop operations.


Article I.

Introductory Provisions

The rights and obligations of the parties to the Purchase Contract shall be governed by the legal regulation of the Purchase Contract pursuant to Sections 588 et seq. in conjunction with Sections 612 et seq. of Act No. 40/1964 Coll., Civil Code, as amended, hereinafter referred to as the "Civil Code".

  1. The e-shop www.hokej-karty.cz (hereinafter referred to as the Seller) is operated by ID No.: 10887555 (HOKEJ-KARTY.CZ s.r.o.). It is focused on the sale of hockey cards and other goods and provides its customers with services consisting in advice and sale of the offered goods through the Internet portal www.hokej-karty.cz. By placing an order, the Buyer accepts these General Terms and Conditions for the supply of goods offered by the Seller. The relationship between the Buyer and the Seller is governed by these Terms and Conditions, which are binding on both parties, unless otherwise expressly provided for in the contract. The terms and conditions define and specify the rights and obligations of the Seller and its customers and in their current wording form the content of the purchase contract (for the supply of goods), or is an integral part thereof.
  2. The information contained on this website is for general information purposes only.
  3. On the basis of these General Terms and Conditions, the goods are also distributed to the countries of the European Union.

 

Article II.

Subject matter of the contract

  1. The subject of the Purchase Agreement is the range of hockey cards, accessories, etc. offered on the website www.hokej-karty.cz  and explicitly stated in the Purchase Agreement - Order (hereinafter referred to as the Goods). The Agreement is concluded upon confirmation of the order by the Seller (see paragraph 3 of Article III).
  2. The offer of goods on the website is non-binding.
  3. The Seller undertakes to deliver to its customers (buyers):

defect-free goods in accordance with the specification or with the characteristics usual for the type of goods according to the order placed, complying with the standards, regulations and regulations in force in the Czech Republic, EU.

The quality of all hockey cards is in accordance with the grades according to www.beckett.com. All cards in our offer are of MINT, NM-MT+, NM-MT quality. Thus, the quality is approximately 8, 9 or 10 out of 10 points (10 is the maximum), unless otherwise stated (applies especially to older cards, so-called Vintage, where the quality can be even lower than 8.

The Seller shall ensure that the shipments are packed and transported to the Customer in a manner that ensures that the quality of the products is maintained.

 

Article III.

Ordering of Goods, Conclusion of Contract

  1. The Seller shall deliver the Goods on the basis of a duly executed and complete electronic order and the Customer's specification, which is done by filling in the form on the Seller's website. Exceptionally, an order on the same form sent by e-mail or fax is admissible. Please note that if the customer is buying on COD from us for the first time, it is first necessary to verify the identity from our side by phone. If the phone is invalid or the ordering party cannot be reached on it and does not contact the seller back, the goods will not be dispatched.
  2. Those customers who register at www.hokej-karty.cz will be added to the list of registered customers. The Seller reserves the right to provide registered customers with advantages over non-registered customers, such as offers of products at a discounted price in the form of discount cards, free subscription of goods over a certain quantity, special sales promotions, gift vouchers, etc..., the registered customers will be informed about the current offer on the Internet portal www.hokej-karty.cz or via email.
  3. Registered customers will be sent information about certain services, promotions, etc. in commercial communications by electronic means in accordance with Act No. 480/2004 Coll., for which the customer gives explicit consent by registering on the website www.hokej-karty.cz, which can be revoked at any time by sending an email message to the contact email address info@hokej-karty.cz.
  4. The validity of the electronic order is conditional on the completion of all the data and requirements prescribed by the form. The order is a draft purchase contract. The order will be confirmed to the customer after it is sent within a few minutes to the email specified in the order, the purchase contract is then formed upon receipt of a copy of the order by the buyer's email.
  5. Depending on the nature of the transaction (quantity of goods, price, distance, etc.), the Seller is entitled to ask the Buyer to authorise the order in a suitable way, e.g. by telephone or in writing. If the Buyer refuses to authorise the order in the requested manner, the order shall be deemed invalid.
  6. The Seller has the right to refuse delivery of the goods if the Buyer has not fulfilled his obligation to take delivery of the goods or to pay the purchase price. The Seller may also refuse delivery of the goods to a customer who cannot be contacted (wrong phone number or email), as well as in cases where the Seller suspects that the shipment will not be collected and paid for.
  7. The minimum order in the online shop www.hokej-karty.cz is 50,- CZK including VAT, excluding postage. Lower orders are not possible by phone or email.
  8. Packages, which are filled by the operator and can be found in the offer under the name "hockey-card package", "hockey-karty.cz package special" and "hockey-card gold edition", are always limited to the purchase of a maximum of 10 pcs of one series per customer, also valid when adding orders, unless otherwise stated in the package details.

 

Article IV.

Place of performance

  1. The place of performance is the place of business according to the trade license at Vrchlického 1092, 436 01 Litvínov, Ústí nad Labem Region, Czech Republic.
  2. The distribution of orders is currently carried out via the courier services of the Czech Post (www.ceskaposta.cz) and the transport company DPD (https://www.dpd.com/cz/cs/).
  3. The courier service will deliver the parcel to the customer. If at the time of receipt of the goods from the shipping service the buyer finds mechanical damage to the packaging of the parcel, it is in his interest to check the condition of the parcel. In the event of damage, the Buyer has the right to insist on the preparation of a "damage record" in the presence of a representative of the shipping service. It is advisable not to sign the handover report without checking whether the packaging has been damaged or disturbed in transit. The buyer has the right not to accept a shipment that shows signs of damage or tampering.
  4. The following shall apply to delivery by courier service:

when ordering on delivery on working days before 9:00 a.m., the order will be handed over to the courier service (Czech Post, DPD or Zásilkovna) on the same working day. Cash on delivery orders received after 9:00 am on working days will be forwarded to the courier service on the next working day. The courier service will deliver it to the customer's address usually within 1 to 5 working days from the date of dispatch throughout the Czech Republic. If the courier service does not reach the customer at the given address, the customer will be left (most often in the mailbox) a notification of the deposit of the parcel.

 

Article V.

Delivery of Goods

  1. Deliveries of the ordered goods shall be dispatched as soon as possible, usually within 24 hours of receipt of the order, depending on the availability of the goods and the Seller's operational capabilities, so as to ensure their delivery to the Customer within a maximum of 5 working days of receipt of the order; in exceptional cases, the delivery period may be longer. When delivering abroad, the above mentioned deadlines are extended by the necessary time (according to the Czech Post, registered mail is delivered within one week, DPD within 1 to 2 working days, Zásilkovna within 1 to 2 working days). The order of goods that falls on a non-working day will be dispatched on the next nearest following working day. The dispatch of goods may be extended by any verification of the new customer, which is usually carried out within 24 hours of receipt of the order.
  2. The delivery period starts from the confirmation of the binding order by the Seller, subject to receipt of all information necessary for the timely processing of the delivery.
  3. In the event that the ordered goods are not in stock or cannot be delivered to the carrier in such a way as to meet the deadlines referred to in paragraph 1 of this Article, the Seller shall notify the Customer of this fact by e-mail, exceptionally by fax or telephone and specify the expected delivery date. At the same time, the Seller shall not be liable for the extension of the delivery time caused by the transporting company (e.g. Czech Post) if it is evident that the shipment has been sent, e.g. by a copy of the submission to the Czech Post or by the tracking number.
  4. If the delivery of the goods fails, is substantially hindered or prevented for any reason, and it can be reasonably assumed that the order will not be delivered within 5 working days of receipt of the order, the Seller is obliged to inform the Buyer that the shipment cannot be delivered within this period and at the same time inform the Buyer of the expected delivery time. If the buyer does not then expressly declare that he insists on delivery, he shall be deemed to have withdrawn from the contract of sale. In such a case, the Seller is obliged to return without undue delay any funds spent by the Buyer on the current order - purchase contract to his account, if they were paid in advance to the Seller's account.
  5. If the Buyer fails to take delivery of the object of performance for reasons attributable to the Buyer (e.g. the Buyer, the person designated by the Buyer or the Buyer is unable to pay the purchase price despite the agreed date), the Buyer shall bear the costs of redelivery in full. If the ordered goods are not picked up and the customer does not communicate with the seller, then the buyer shall bear the costs associated with the shipment of the goods in full and an invoice for this amount will be sent to the buyer. The Seller also reserves the right not to deliver the goods in the future to such persons who have not paid for the ordered goods or have not collected them (in the case of dispatch on delivery). At the same time, if the customer does not collect the goods sent by cash on delivery repeatedly, he agrees to pay the amount of 150,- CZK incl. VAT/shipment for the cost of packing and shipping the goods to our bank account.
  6. The Seller is entitled to make deliveries in the form of partial deliveries, the associated extra costs are borne by the Seller.
  7. The validity of the online order is subject to the truthful completion of the required personal data in the registration form, in particular for the purpose of the tax invoice. The Seller is not liable for the fulfilment of orders filled in incorrectly, untruthfully or incompletely.
  8. The risk of damage to the goods passes to the customer as soon as the goods are handed over to the carrier.
  9. Customers will receive the tax document for all orders in electronic form in an automated email.
  10.       10.The Seller reserves the right to cancel the order or part of it in cases where the goods are no longer manufactured or are unavailable on the market, or the price of the product has been incorrectly determined. In the event that this situation arises, the customer will be contacted by email or telephone or fax, depending on the order method, to agree on further action.
  11.       11.The customer may cancel the order by e-mail without giving any reason at any time before its binding confirmation or if the order has not been shipped. After binding confirmation of the order, only if the seller fails to meet the agreed delivery conditions.
  12.       12.The Seller reserves the right to request payment in advance to a bank account if the price of the ordered goods is approximately equal to the cost of postage and delivery charges.

 

Article VI.

Price and Payment

  1. The prices quoted on the Seller's website (www.hokej-karty.cz) are valid at the time of ordering. All prices are quoted in CZK. They are final prices, which include 21% VAT in Czech (variable in other states per their VAT). Prices do not include packaging and shipping costs unless otherwise stated.
  2. The Seller reserves the right to change the price of the goods in the event of obvious typographical or numerical errors in the prices quoted.
  3. The Seller reserves the right to change the price of the goods in the event of a significant change in monetary exchange rates, a significant increase in inflation or significant changes in the terms of supply of manufacturers and other suppliers of the goods. The current price of the goods will always be indicated on the intermediary's website www.hokej-karty.cz.
  4. The purchase price will only be deemed to have been paid when the full purchase price for a separate part of the delivery is credited to the seller's bank account or paid in cash on receipt of the goods.

 

Article VII.

PACKAGING AND TRANSPORTATION COSTS IN THE CZECH REPUBLIC (Postage)
 

Orders with advance payment to a bank account are due within 2 working days. Payments for a team or position in any GROUP BREAK are due the next business day after ordering.

We recommend paying GB as soon as the team is purchased. Doing so will help the team pack up quickly.

Shipping costs are dependent on the method of payment and are as follows:
 

The following criteria apply when selecting a domestic ZÁSILKOVNA service:

  1. 79,- CZK for registered mail (parcel or letter) if the price of the goods is from 0,- to 5.999,- CZK. If the total amount for the ordered goods including postage is paid in advance from the customer's account to the operator's bank account No. 2001991642/bank code 2010, which is kept at FIO banka a.s. Or the order is paid by ONLINE payment. The variable symbol of the payment is always the order number of this online shop (found in the automatic email after the order confirmation). The amount of the postage is also valid for the online service GoPay. Usual delivery 24 hours.
  2. 0,- CZK per shipment if the price of the goods is higher than 6.000,- CZK. If the total amount for the ordered goods including postage is paid in advance from the customer's account to the operator's bank account no. 2001991642/bank code 2010, which is kept at FIO banka a.s. Or the order is paid by ONLINE payment. The variable symbol of the payment is always the order number of this online shop (found in the automatic email after the order confirmation). The amount of the postage is also valid for the online service GoPay. Delivery within 48 hours (usually within 24 hours).

 

The following criteria apply when selecting the ZÁSILKOVNA SK service:

  1. 124,- CZK per registered parcel (parcel or letter) if the price of the goods is from 0,- to 4.999,- CZK. IBAN: CZ8220100000002401991668, BIC/SWIFT: FIOBCZPPXXX (FIO banka a.s.). The variable symbol of the payment is always the order number of this online shop (you can find it in the automated email after the order confirmation). The amount of the postage fee is also valid for the GoPay online service. Usual delivery time 24 hours.
  2. 49,- CZK per shipment if the price of the goods is more than 5.000,- CZK. If the total amount for the ordered goods including postage is paid in advance from the customer's account to the bank account of the operator No. IBAN: CZ8220100000002401991668, BIC/SWIFT: FIOBCZPPXXX (FIO banka a.s.). The variable symbol of the payment is always the order number of this online shop (you can find it in the automated email after the order confirmation). The amount of the postage fee is also valid for the GoPay online service. Delivery within 48 hours (usually within 24 hours).

NOTE: When selecting the ZÁSILKOVNA service, the customer selects a drop-off location from a total of 7912 in the Czech Republic and another 1979 locations in Slovakia (as of August 2022), where the shipment will be delivered the next day (usually within 1 to 3 days in Slovakia). Upon receipt of the shipment at the dispatch point, the customer will be informed by SMS and email.

The service ZÁSILKOVNA can only be used for orders up to 20.000,- CZK including VAT.

For complete information on the ZÁSILKOVNA service, please visit www.zasilkovna.cz.

 

The following criteria apply when choosing Czech Post:

  1. 99,- CZK for Parcel to hand if the price of the ordered goods is up to 5.999,- CZK. If the total amount for the ordered goods including postage is paid in advance from the customer's account to the operator's bank account No. 2001991642/bank code 2010, which is kept at FIO banka a.s. The variable symbol of the payment is always the order number of this online shop (found in the automated email after the order confirmation). The amount of the postage is also valid for the online service GoPay.
  2. 0,- CZK for Parcel to hand if the price of the ordered goods is higher than 6.000,- CZK. If the total amount for the ordered goods including postage is paid in advance from the customer's account to the operator's bank account no. 2001991642/bank code 2010, which is kept at FIO banka a.s. The variable symbol of the payment is always the order number of this online shop (found in the automated email after the order confirmation). The amount of the postage is also valid for the online service GoPay.
  3. 89,- CZK for Parcel to Post if the price of the ordered goods is up to 5.999,- CZK. If the total amount for the ordered goods including postage is paid in advance from the customer's account to the operator's bank account no. 2001991642/bank code 2010, which is kept at FIO banka a.s. The variable symbol of the payment is always the order number of this online shop (you can find it in the automatic email after order confirmation). The amount of postage is also valid for online services GoPay.
  4. 0,- CZK for Parcel to Post, if the price of the ordered goods is higher than 6.000,- CZK. If the total amount for the ordered goods including postage is paid in advance from the customer's account to the operator's bank account no. 2001991642/bank code 2010, which is kept at FIO banka a.s. The variable symbol of the payment is always the order number of this online shop (found in the automatic email after the order confirmation). The amount of the postage is also valid for the online service GoPay.

 

In cases where the customer chooses the method of payment in advance to a bank account (whether to a Czech or Slovak account), the order is payable within 2 working days.

 

The following criteria apply when selecting the DPD delivery service:

  1. 99,- CZK per shipment if the price of the goods is up to 5.999,- CZK. If the total amount for the ordered goods including postage is paid in advance from the customer's account to the operator's bank account no. 2001991642/bank code 2010, which is kept at FIO banka a.s. The variable symbol of the payment is always the order number of this online store (you can find it in the automatic email after the order confirmation). Delivery is guaranteed here within 24 hours of dispatch.
  2. 0,- CZK per shipment if the price of the goods is higher than 6.000,- CZK. If the total amount for the ordered goods including postage is paid in advance from the customer's account to the operator's bank account no. 2001991642/bank code 2010, which is kept at FIO banka a.s. The variable symbol of the payment is always the order number of this online shop (you can find it in the automatic email after the order confirmation). Delivery is guaranteed here within 24 hours of dispatch

In cases where the customer chooses the method of payment in advance to a bank account (whether to a Czech or Slovak account), the order is payable within 2 working days.

 

If the customer fails to make the payment within 2 working days, the order will be cancelled. In most cases, the seller will contact the buyer by email or phone after 2 days to find out the reason for the delay in payment, but it is not the seller's obligation.

The Seller reserves the right not to accept any further orders for persons who have already completed the order once and have not sent payment or have not collected the delivery on delivery without any reason.

 

PACKAGING AND SHIPPING COSTS TO SLOVAKIA (Postage)

Shipping costs depend on the method of payment, namely:

 

When choosing Czech Post, the following criteria apply:

  1. 159,- CZK for a Business parcel if the price of the goods is up to 9.999,- CZK. 2401991668/8330 - IBAN: CZ8220100000002401991668, BIC/SWIFT: FIOBCZPPXXX (FIO banka a.s.). The variable symbol of the payment is always the order number of this online shop (you can find it in the automatic email after the order confirmation). The amount of the postage is also valid for the online service GoPay. Delivery within 3 working days.
  2. 0,- CZK for a Business parcel if the price of the goods is 10.000,- CZK and above. 2401991668/8330 - IBAN: CZ8220100000002401991668, BIC/SWIFT: FIOBCZPPXXX (FIO banka a.s.). The variable symbol of the payment is always the order number of this online shop (you can find it in the automatic email after the order confirmation). Delivery within 3 working days.

 

The following criteria apply when selecting the DPD parcel service:

  1. 199,- CZK per shipment if the price of the ordered goods is up to 9.999,- CZK. If the total amount for the ordered goods including postage is paid in advance from the customer's account to the operator's bank account No. 2401991668/8330 - IBAN: CZ8220100000002401991668, BIC/SWIFT: FIOBCZPPXXX (FIO banka a.s.). The variable symbol of the payment is always the order number of this online shop (you can find it in the automatic email after the order confirmation). It can be used for the purchase of any goods from our offer.
  2. 0,- CZK per shipment if the price of the ordered goods is over 10.000,- CZK. If the total amount for the ordered goods including postage is paid in advance from the customer's account to the operator's bank account No. 2401991668/8330 - IBAN: CZ8220100000002401991668, BIC/SWIFT: FIOBCZPPXXX (FIO banka a.s.). The variable symbol of the payment is always the order number of this online shop (you can find it in the automatic email after the order confirmation). It can be used for the purchase of any goods from our offer

In cases where the customer chooses the method of payment in advance to a bank account (whether to a Czech or EUR account), the order is payable within 2 working days.

 

PACKAGING AND SHIPPING COSTS TO THE EUROPEAN UNION (Postage)

 

Postage depends on the method of payment, namely:

 

For shipping to European Union countries, the following criteria apply:

  1. 349,- CZK if the total amount for the ordered goods including postage is paid in advance to the bank account of the operator number: IBAN: CZ8220100000002401991668, BIC/SWIFT: FIOBCZPPXXX (FIO banka a.s.). The variable symbol of the payment is always the order number of this online shop (you can find it in the automatic email after the order confirmation). The amount of the postage fee is also valid for the online service GoPay. Delivery within 3 working days.

In cases where the customer chooses to pay in advance to a bank account (either to a Czech or EUR account), the order is payable within 3 working days.

 

If the customer fails to make the payment within 3 working days, the order will be cancelled. In most cases, the seller will contact the buyer by email or phone after 3 days to find out the reason for the delay in payment, but it is not the seller's obligation to do so. The Seller reserves the right not to accept any further orders for persons who have already completed an order once and have not sent payment, as well as for persons who do not collect goods ordered on delivery, which are not collected and returned to the Seller.

 

PACKAGING AND SHIPPING COSTS OUTSIDE THE EUROPEAN UNION (WORLDWIDE SHIPPING)

Shipping costs depend on the method of payment, namely:

For shipping to European Union countries, the following criteria apply:

  1. 399,- CZK if the total amount for the ordered goods including postage is paid in advance to the bank account of the operator number: IBAN: CZ8220100000002401991668, BIC/SWIFT: FIOBCZPPXXX (FIO banka a.s.). The variable symbol of the payment is always the order number of this online shop (you can find it in the automatic email after the order confirmation). The amount of the postage fee is also valid for the online service GoPay. Delivery within 3 working days.

 

THIS POSTAGE OPTION IS ONLY VALID FOR THE PURCHASE OF PIECE CARDS FROM OUR SHOP. NEW SERIES (BOXES AND PACKS) UPPER DECK AS AUTHORIZED INTERNET RETAILER WE ARE NOT ABLE TO SHIP OUTSIDE EU FOR 6 MONTHS!

In cases where the customer chooses the method of payment in advance to a bank account (either to a Czech or EUR account), the order is due within 3 working days.

If the customer fails to make payment within 3 working days, the order will be cancelled. In most cases, the seller will contact the buyer by email or phone after 3 days to find out the reason for the delay in payment, but it is not the seller's obligation to do so. The Seller reserves the right not to accept any further orders for persons who have already completed an order once and have not sent payment, as well as for persons who do not collect goods ordered on delivery, which are not collected and returned to the Seller.

NOTE ON PAYPAL. If the customer selects the payment method via the PAYPAL cashless payment transfer system, the total amount is automatically increased by 5% in the order, which corresponds to the fees that Paypal subsequently charges the operator for accepting the payment.


ONLINE PAYMENTS (GOPAY and bank transfers) are free of charge!

________________________________________________________________________


DELAYED SHIPPING ORDER - complete information.

For regular and registered customers we have a special option - save postage costs and delay the goods with us for 3 months.

The method is very simple - the customer selects the "DELAY ORDER" option when ordering and pays the amount as instructed in the email only for the goods. This option can be used in future orders. When he wishes to send all orders, he selects the postage in the last one and indicates in the note that he wishes to send all deferred orders (it is very important to indicate this, without it the deferred orders will not be sent). If any of the partial orders reaches the amount to get free postage, the postage does not have to be paid in the last order - in this case the customer will indicate in the note which carrier he wants to use for shipping.

The amounts of all orders do not add up for free postage, so if none of the sub-orders reaches the amount for free postage, it must be entered and paid in the last order.
 

This service is exclusively for regular customers of our shop - the condition is that they must be registered.

Characteristics of a regular customer - at least 2 purchases per month with a total value of 1000,- CZK, or more orders with a smaller value.

 

Article VIII.

 

Method of Payment

  1. By bank transfer from the Buyer's account to account number: 2001991642/bank code 2010, which is kept at FIO banka a.s. (for customers from the Czech Republic) and to account number: 2401991668/8330 - IBAN: CZ8220100000002401991668, BIC/SWIFT: FIOBCZPPXXX, which is kept at FIO banka a.s. (for customers from the whole EU including Slovakia), with the variable symbol of payment always being the order number.
  2. Cash on delivery, where the money is collected in cash by courier upon delivery of the goods.
  3. ONLINE PAYMENTS - Gopay, Online bank transfers.
  4. Paypal - electronic payment system. To the seller's account: info@hokej-karty.cz. If the customer selects the payment method via the cashless payment transfer system PAYPAL, the total amount is automatically increased by 5% in the order, which corresponds to the fees that Paypal subsequently charges the operator for accepting the payment. The service is available only for foreign customers, except Slovakia.

Note: Orders paid in advance by bank transfer will be dispatched only after the payment has been credited to the seller's bank account within the next 24 hours.

 

In cases where the customer chooses the method of payment in advance to a bank account (whether to a Czech or Slovak account), the order is payable within 3 working days.

If the customer fails to make the payment within 3 working days, the order will be cancelled. In most cases, the seller will contact the buyer by email or phone after 3 days to find out the reason for the delay in payment, but it is not the seller's obligation. The Seller reserves the right not to accept any further orders for persons who have already completed an order once and have not sent payment, as well as for persons who do not collect goods ordered on delivery, which are not collected and returned to the Seller.

 

The invoice issued on the basis of the purchase contract between the seller and the buyer is also a tax document. In principle, the goods can only be taken over by the buyer after they have been paid for in full, unless otherwise agreed.

 

Article IX.

 

Right to Return of Goods

  1. The customer has the right to cancel the order at any time before the goods are dispatched without any penalty.
  2. The customer may return part of the goods already delivered within 5 working days without giving any reason. The goods, which must not have damaged original packaging, must be delivered together with the original tax document in a safe manner (in person, by registered letter or parcel) to the seller's place of business. We do not recommend sending the claimed goods by ordinary mail, as it is not possible to track and trace the parcel in transit or in case of loss. Delivery of the goods to the seller's address is paid by the customer. The complaint settlement report, a new tax receipt and the corresponding financial amount will be sent to the customer's mailing address or bank account within 10 days of the delivery of the returned goods to the seller.
  3. If the customer decides to withdraw from the contract or return part of the goods within this period, the conditions below must be observed. If these conditions are met, the customer will be refunded the purchase price.
     

Send notification to.

HOKEJ-KARTY.CZ s.r.o., Complaints, street: Vrchlického 1092, ZIP:436 01 City: Litvínov or by email to info@hokej-karty.cz. The withdrawal form can be found at the end of the terms and conditions and is part of them.

Send or hand over the goods to the address: HOKEJ-KARTY.CZ s.r.o., Complaints, street: Vrchlického 1092, ZIP:436 01 City: Litvínov, Czech Republic

 

Returned goods must be in their original packaging, must not be used, must be undamaged, complete (including the accompanying document) and with the original proof of purchase.

It is not possible to send goods on delivery, it is advisable to insure the goods. Uncrated and returned parcels and deliveries, without prior arrangement with staff, will not be accepted.

The cost of returning the goods and the risk of damage to the goods is borne by the customer.

The seller undertakes to refund the purchase price paid within 14 days of the return of the goods to the customer's bank account.

 

Article X.

Warranty, Service

  1. The Seller provides a guarantee for the quality and completeness of the delivery in accordance with the applicable legislation from the moment of delivery of the goods to the Buyer. The online shop www.hokej-karty.cz shall fill in the warranty card, if provided by the manufacturer for the product, before the shipment is sent.
  2. The Seller shall be liable to the Customer for any breach of contract existing at the time of delivery of the goods.
  3. The buyer is entitled to claim for obvious quality defects within 5 days of receipt of the goods and for hidden quality defects during the shelf life of the goods. IMPORTANT INFORMATION ON THE SALE OF BOXES AND PACKAGES. Please note that for hockey card packs (or boxes), not just older production, in some cases the cards contained inside may be stuck together (or otherwise damaged). And when subsequently peeled off, individual cards may be damaged. This condition cannot be the subject of a claim because the seller has no control over the gluing or subsequent damage to the cards - in cases where the box or deck is not obviously damaged by mishandling. We recommend that if you discover, for example, sticked cards in a box, you do not unpack the entire box and send back everything except the opened deck. We will of course refund the prorated amount to the customer's bank account. However, if the customer unpacks all the packs even though the cards are glued together and therefore devalued, such goods cannot be claimed. If the customer receives a box from the courier which contains boxes or packages which are obviously damaged, then this can of course be claimed directly from the carrier, with whom it is necessary to draw up a notice of damage on the spot so that we, as the sender, can subsequently refer the whole matter for claim. If the manufacturer of the hockey cards states the number of packs on the box or the number of cards on the pack and this number is not respected, such a case is not subject to a claim with the seller, but a claim can be filed with the manufacturer in the case of documentation (preferably a video of the unpacking), except for companies that no longer produce hockey cards (Pacific, Donruss, Topps, etc. ) As long as the box is secured with protective film or the package is not damaged, the retailer can have no control over the manufacturer's packaging error. If you receive the individual cards (or box and packages) you ordered damaged, you must document the method of packaging and all packaging material, including the envelope or box. If the merchandise is damaged by the shipping carrier, you must file a damage report directly with the shipping carrier, the seller will follow up with the shipping carrier after filing a claim with the buyer.
  4. In the event of the delivered goods being in breach of contract, the buyer is entitled either to have the goods restored to contract conformity free of charge by repair or replacement delivery or to a reasonable reduction in the purchase price or to rescind the contract. If, for example, the number of decks or the number of cards in the decks is not observed in the case of boxes, we recommend that you stop unpacking immediately after discovering this and resolve the matter with us immediately. If the error is on our side, it is of course possible to return the goods to the seller. However, if the customer continues to unpack the product (boxes, cases) despite the discovery of the defect, the right to claim will be forfeited.

If the fault is on the manufacturer's side, it is possible to resolve the whole situation with the manufacturer (currently only Upper Deck). In such cases, do not throw away the box packaging.

 

Claims must be made in writing to the seller:

HOKEJ-KARTY.CZ s.r.o.    

Complaints, Vrchlického 1092, 43601, Litvínov, Czech Republic, without undue delay after their discovery, no later than within the time limits specified above.

In the complaint it is necessary to specify: the order number, the date of filling the order (in the form DD.MM.YYYYY), the date of receipt of the goods, the specification of the defects complained of and a proposal for the settlement of the complaint. The seller will inform you immediately about the further procedure.

  1. The cost of handling a legitimate complaint is borne by the Seller.
  2. According to the provisions of § 598 of the Civil Code, the consumer is entitled to reimbursement of the necessary costs incurred in connection with the claim.
  3. The consumer will be notified by telephone or e-mail within 30 days of the settlement of the complaint.

 

Article XI.

Protection of Personal Data.

PROTECTION OF PERSONAL DATA

  1. The Seller shall fulfill its information obligation towards the Buyer within the meaning of Article 13 of Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the "GDPR") relating to the processing of the Buyer's personal data for the purposes of the performance of the Purchase Contract, for the purposes of the negotiations of this Contract and for the purposes of the performance of the Seller's public law obligations by means of a separate document (personal data shall not be disclosed to third parties with the exception of the carrier). The request regarding data processing can be found here.
     
  2. SENDING COMMERCIAL COMMUNICATIONS AND STORING COOKIES

The Buyer consents to the sending of information related to the Seller's goods, services or business to the Buyer's electronic address and further consents to the sending of commercial communications by the Seller to the Buyer's electronic address. The Seller fulfils its information obligation towards the Buyer within the meaning of Article 13 of the GDPR Regulation relating to the processing of the Buyer's personal data for the purpose of sending commercial communications by means of a separate document.

The Buyer agrees to the storage of cookies on his computer. In the event that the purchase on the website can be made and the seller's obligations under the purchase contract can be fulfilled without storing cookies on the buyer's computer, the buyer can withdraw the consent according to the previous sentence at any time.

 

Article XII.

Final Provisions

  1. These Terms and Conditions shall apply as set out on the Seller's website www.hokej-karty.cz on the date of the electronic order, unless otherwise agreed in writing between the parties.
  2. By submitting an electronic order, the Buyer accepts without reservation all provisions of the Terms and Conditions as in force on the date of the order submission, as well as the price of the ordered goods (including shipping and transport costs, if any) as stated in the price list on the website, unless otherwise demonstrably agreed in a specific case.
  3. The Buyer is bound by the order (draft purchase contract) for the period of time specified for delivery of the goods.
  4. The online shop www.hokej-karty.cz shall not be liable for damages caused by the incorrect use of the ordered goods, in case the customer did not consult the seller in case of doubt. Also, the online shop www.hokej-karty.cz reserves the possibility of printing errors in our online shop also regarding the price of the offered goods. Orders containing goods with a wrong price may be rejected by the seller.


Article XIII.

Dispute Resolution and the Salvatore Clause

 

  1. All contractual legal relations between the buyer and the seller arising from the online shop are governed by these terms and conditions and by the law of the Czech Republic. Conflict of laws rules do not apply.
  2. The place of jurisdiction for all disputes arising between the buyer and the seller is the District Court in Most (Czech Republic).
  3. Salvator Clause:

Should individual provisions of the General Terms and Conditions be or become invalid, the legally permissible provisions closest to the original intent shall take their place. In all other respects, the terms and conditions are effective.

 

THE NECESSARY DATA AND CONNECTIONS:

HOKEJ-KARTY.CZ s.r.o. 

Street: Vrchlického 1092 (brick-and-mortar shop)

ZIP: 43601

City: Litvínov

Czech Republic

ID NO.: 10887555

DIC: CZ10887555

email: info@hokej-karty.cz

facebook: hokej-karty.cz

tel. +420 602 635 912

Contact person: Pavel Bartko, Marekta Bartkova

E-mail:info@hokej-karty.cz

www.hokej-karty.cz

Contact person for shipment preparation: Petra Fábiková, Monika Roudná, Jan Duben

Tel. +420 602 635 912, e-mail: info@hokej-karty.cz

(fill in this form and only send it back if you want to withdraw from the contract)


Notice of withdrawal

Addressee: HOKEJ-KARTY.CZ s.r.o., Vrchlického 1092, 43601 Litvínov (info@hokej-karty.cz)

I hereby give notice that I withdraw from the contract for the purchase of these goods:

................................................................................................................................

................................................................................................................................

................................................................................................................................

Name and surname of the buyer:

..................................................................................

Buyer's address:

..................................................................................

..................................................................................

Date of ordering the goods: ...........................................

Invoice number*: ...........................................................

Order number*:  ...................................................

Account number for a cashless refund of the purchase price:

..................................................................................

 

The Purchase Contract and the Withdrawal Contract are subject to the Terms and Conditions listed in

on the website www.hokej-karty.cz .

Buyer's signature: .............................................

(only if this form is sent in paper form)

Date ............................................................................

(*) Optional, but filling it in will speed up the processing of your request